Refund Policy

Effective Date: 14th January, 2025

Salsa Sorensen Association Incorporated (“the Association”) aims to provide a fair and transparent refund policy for our events, services, and fundraising activities. This policy outlines the conditions under which refunds may be requested and processed.

  1. Scope

This refund policy applies to:

  • Event registration fees
  • Donations made in error
  • Merchandise or products purchased through the Association
  1. Event Registration Fees

Refunds for event registration fees are subject to the following conditions:

  • Cancellation by Participant: If you are unable to attend an event, you may request a refund by contacting us no later than 7 days before the event date. A cancellation fee of $25 may apply to cover administrative costs.
  • Cancellation by the Association: If an event is cancelled or rescheduled by the Association, you will be offered a full refund or the option to transfer your registration to a future event.
  • Non-Attendance: Refunds will not be issued for non-attendance without prior notice.
  1. Donations

Donations are generally non-refundable. However, refunds may be issued in the following cases:

  • Duplicate Donations: If you accidentally make a duplicate donation, you may request a refund by contacting us within 30 days of the transaction.
  • Error in Donation Amount: If an incorrect amount was entered during the donation process, you may request a refund for the difference within 30 days.

Refunds for donations will be processed back to the original payment method used.

  1. Merchandise Purchases

Refunds or exchanges for merchandise are subject to the following conditions:

  • Damaged or Defective Products: If the item you received is damaged or defective, please contact us within 14 days of receiving the item to arrange a refund or exchange.
  • Change of Mind: Refunds or exchanges for change of mind are not available unless required by law.
  • Return Conditions: Merchandise must be returned in its original condition, with all packaging and tags intact.

The cost of return shipping for non-defective items will be the responsibility of the customer.

  1. Process for Requesting Refunds

To request a refund, please contact us using the details provided below. Include the following information in your request:

  • Your full name
  • Contact details
  • Details of the transaction (e.g., date, amount, receipt number)
  • Reason for the refund request

Contact Information: Email: [email protected]
Phone: 0417 716 835
Postal Address: PO BOX 562, Port Douglas QLD 4877

Refund requests will be reviewed within 10 business days, and you will be notified of the outcome.

  1. Refund Methods

Approved refunds will be processed back to the original payment method used at the time of the transaction. Refund processing times may vary depending on your financial institution.

  1. Changes to This Policy

We reserve the right to amend this refund policy at any time to reflect changes in our operations or legal obligations. Updated policies will be posted on our website with the effective date noted.

We appreciate your support and understanding. If you have any questions or concerns regarding this policy, please contact us.